Privacy Policy

What we collect

• Name, email address and phone number.
• A saved address and/or the event address for your rental.
• Booking history: rental dates, items rented, totals, and any waiver you signed (signer name, date and waiver version).
• Payment status (unpaid, paid or refunded) and the Stripe payment reference for your booking.
• Account preferences, such as whether you opted in to marketing emails.

What we never collect or store

• We do not collect or store card numbers, security codes or bank details. All payments are processed on Stripe's PCI-compliant hosted checkout. We only ever see a payment status and a Stripe reference ID.
• We do not collect data we do not need. If a field is optional, you can leave it blank and still book.

Why we collect it

• To prepare, schedule and fulfill your rental and contact you about it.
• To keep a record of signed waivers, as required for equipment rentals.
• To show your booking history in your account.
• To send discount and promotional emails — only if you explicitly opt in.

How it is stored and protected

• Your data is stored in an encrypted, access-controlled database. Row-level security means an account can only read its own profile and its own bookings.
• Passwords are stored as salted hashes by our authentication provider — nobody at Recreo Rental can see them.
• Only Recreo Rental staff accounts can access booking records, and only for operating the rental.

Sharing

• We do not sell or rent your personal information. We share only what is necessary with the service providers that run our site, database and payments (including Stripe), or when required by law.

Marketing emails

• Marketing emails are opt-in only, using the checkbox at signup or checkout. Every marketing email includes an unsubscribe link, and you can turn the setting off any time in your account.

Your rights

• You can request a copy of your data, correct it, or ask us to delete your account and personal information at any time by emailing us. We may keep signed waivers and basic transaction records where we are legally required to.

Guest checkout

• You can book without creating an account. We still need your name, email, phone and event address to fulfill the rental, and we keep that booking record — but no login or password is created for you.

Contact us

Questions, corrections or deletion requests: info@recreorental.com or (801) 369-9714.